Which trips qualify
The guarantee applies to trips marked with the "Komodo dragon guarantee" badge, which includes every Arah Pesona trip that visits Komodo Island or Rinca Island inside Komodo National Park. Trips that do not enter the park, such as Flores overland tours and the Sumbawa whale shark trip, are not covered.
What is refunded
The refund amount depends on the trip and is written on each trip page. On the Komodo Day Trip 6 Stops with Dragon Guarantee, the full trip price is refunded. On the Superior Boat 3-Day Cruise and the 2-Day Phinisi Tour, the amount of the Komodo National Park entrance ticket is refunded. For other qualifying trips, the refund amount is confirmed in writing in your booking confirmation.
How a sighting is counted
A sighting means a wild Komodo dragon seen during the ranger-led walk on Komodo Island or Rinca Island, at any distance, including dragons resting near the ranger station. Our guides and the park rangers know the current locations, which is why sightings are the norm even in the July to August mating season.
Exclusions
The guarantee does not apply if the guest chooses not to join the ranger walk, leaves the walk early, or arrives late for departure; if the national park or the Harbour Master closes access to the islands (force majeure, handled under our terms and conditions); or if the guest booked a trip without the guarantee badge.
How to claim
Tell your guide before leaving the island, so it is recorded on the day. The refund is then processed within 7 to 14 working days to your original payment method, as described in our terms and conditions.